call center solutions


CALL CENTER SOLUTION

SMART Operator is called as Cloud Telephony and Call/Contact Center Solution though. Office24x7 has designed uniting the features more than a Cloud Telephony. With this, uphold and track the functionalities of all the employees of every department of an Organization in 360-degree angle. In simple words, it automates the complete communication of all employee roles of an Organisation as we have given high probability to integrate tools such as Web Chat, Ticketing, HRM, CRM Apps, SMS and Email etc. Enabled API provision to integrate third-party tools to favour the business. Our SMART Operator allows even to use as cloud PBX (Private Branch Extension) with-in the Organisation.

As per the customer business need either the below solutions are operative.


Automatic Call Routing


Conference


Interactive Voice response



We give provision to Organizations who chooses Cloud set up at initial stage and would like to move to On-Premise while scaling up the business. We extend our support even in case of business expansion in multiple locations as our branch offices are positioned pan India. Most of the Companies provide the Missed-Call, IVRS, Dialer SMS, Email and Short URL services and Call Center Solution set-up individually. Whereas, Office24x7 provides integrated solutions under single plat-form.

Features

Check The Features

Automatic call distribution (ACD).

Skill based Routing.

Call Recording.

Call Tracking & Monitoring.

Live Call Transfer.

CRM integration.

Analytical Reports.